Shipping policy

Last updated: August 24, 2026

This store delivers digital products only.

Digital products

CROSHIKO currently provides downloadable digital products, such as crochet patterns. Nothing is physically shipped unless a product page explicitly states otherwise.

How delivery works

Paid digital products are normally made available after payment has been confirmed. Depending on the product and delivery service, you may receive access through the order confirmation page, a download link, email or another method shown during checkout.

Free products may be delivered through a direct download, email or another method stated on the product page.

What you need

Please provide a working email address during checkout and make sure your device can open the file format stated on the product page. Most patterns are expected to be supplied as PDF files unless the product page says otherwise.

Missing or inaccessible downloads

If your download link does not arrive, first check your spam or junk folder and confirm that you used the correct email address.

If the file is missing, inaccessible, incomplete or corrupted, contact us through https://croshiko.com/pages/contact. Include your order number, the email address used for the order and a short description of the problem. Do not include payment-card details.

We will try to provide a working file or correct the problem within a reasonable time and without additional cost.

Withdrawal and refunds

Your rights concerning withdrawal, defective files and refunds are explained in our Refund policy.

Contact

CROSHIKO is operated by webzy Oy. For delivery questions, use our contact form or email croshiko@webzy.com.